🚚 Shipping & Delivery

Q: How long does shipping take? 
A: We require 5 business days for knitting and prepare. After shipping, delivery takes 7-12 business days. You’ll receive tracking information once your order ships.

Q: Do you ship internationally? 
A: Yes! We ship worldwide. International orders may take additional time for customs processing. All customs duties and taxes are covered by us – no additional fees for customers.

Q: What if my package is lost or delayed? 
A: If tracking shows no movement for 5+ business days, please contact us. We’ll work with the carrier to locate your package and provide a resolution.

💰 Refunds & Returns

Q: Can I cancel my order? 
A: Yes! You can cancel for ANY reason within 1 day of purchase for a full refund. Once shipping begins, cancellations are not possible unless the item arrives damaged or incorrect.

Q: What if my item arrives damaged? 
A: We’re sorry this happened! Contact us within 7 days with photos of the damage. We’ll provide a replacement or full refund, including return shipping costs.

Q: Can I return items if I change my mind? 
A: Returns for change of mind are only possible during the 1-day preparation period. Once shipped, we cannot accept returns unless the item is defective.

📞 Customer Service

Q: How can I contact customer support? A: We respond within 2 hours during business hours:

  • WhatsApp: +44 7740530337
  • Email: [email protected]
  • Please include your order number for faster assistance

Q: What are your business hours? 
A: Our customer service team operates Monday-Friday, 9 AM – 6 PM GMT. Weekend messages will be answered on the next business day.

📦 Order Tracking

Q: How do I track my order? 
A: You can track your order using the tracking number we email you. Visit [tracking website] or contact us if you need assistance with tracking.

Q: Why does my tracking show no updates? 
A: During the 3-day preparation period, tracking won’t show movement. Updates appear once the package enters the shipping network.

💳 Payment & Pricing

Q: What payment methods do you accept? 
A: We accept all major credit cards, PayPal, and other secure payment methods through our checkout system.

Q: Are there any hidden fees? 
A: No hidden fees! Shipping costs are calculated at checkout. For international customers, all customs duties and taxes are covered by us – no additional charges.

Q: Do you offer discounts? 
A: Yes! Follow us on social media for exclusive discount codes and sign up for our newsletter for special offers.

📋 Order Issues

Q: I entered the wrong shipping address. Can I change it? 
A: Address changes are only possible during the 3-day preparation period. Contact us immediately! Once shipped, we cannot redirect packages.

Q: What if an item is out of stock after I order? 
A: We’ll contact you within 24 hours if any item is unavailable. You can choose a replacement or receive a full refund for that item.

Q: Can I add items to my existing order? 
A: Additional items can only be added during the 3-day preparation period. After shipping begins, you’ll need to place a separate order.

🎁 Care & Maintenance

Q: How do I wash the clothes? 
A: Please hand wash only with cold water and gentle handling. Air dry only – do not tumble dry. Iron on low heat if needed.

Q: How should I store the clothes? 
A: Store in the provided packaging or a clean, dry place away from direct sunlight to maintain colors and shape.

Still have questions? Contact our friendly customer service team – we’re here to help! 📧 [email protected] | What’s App: +44 7740530337